Refund policy

Returns
You can return any item within 14 days of receiving it, for any reason. To be eligible, the item must be in its original condition: unworn, unwashed and undamaged, ideally in its original packaging.

How to start a return
Email us at framesixtynine@gmail.com with your order number and the item(s) you'd like to return. Once we've confirmed your return, we'll send you the return address and instructions. Please don't send items back without contacting us first, as we can't process returns that arrive without a confirmed request.

Return shipping costs
For change-of-mind returns (for example, wrong size or you changed your mind), you're responsible for the cost of return shipping. We recommend a tracked service, as we can't refund items lost in transit. Original shipping charges are refunded only where required by law.

Damaged, defective or wrong items
Please check your order when it arrives. If something is damaged, defective or not what you ordered, email us within 14 days with your order number and a photo. We'll send a replacement or a full refund, and return shipping is free. We'll provide a prepaid label if the item needs to come back.

Refunds
Once your return arrives and has been checked, we'll let you know and refund you to your original payment method within 10 days. Your bank or card provider may need a few extra days to show the refund. If you haven't received it after 15 days, please email us.

Exchanges
We don't offer direct exchanges. To get a different size or colour, return the original item and place a new order.

Non-returnable items
Gift cards can't be returned.

Your legal rights
This policy doesn't affect your statutory rights under EU consumer law, including your 14-day right to cancel an online order without giving a reason.

Contact: framesixtynine@gmail.com